Privacy Policy

At Ivy Garden Hotel, protecting your personal data is a priority. This Privacy Policy describes how your information is collected, processed, and protected when you interact with our website, contact us, make reservations, or stay at our hotel. By using our website and services, you consent to the practices described in this policy.

We may collect personal information such as your name, contact details, reservation information, payment data, and identification details when you book a room, submit a request, or communicate with our team. In addition, certain technical information such as IP address, browser type, device information, and website usage data may be collected automatically to improve website functionality and security.

The information we collect is used to process reservations, manage payments, respond to inquiries, provide hotel services, and improve guest experience. Your data may also be used to meet legal, regulatory, or administrative requirements. Ivy Garden Hotel processes personal information only for legitimate business purposes and does not use it in ways that are incompatible with those purposes.

We apply appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. Access to personal information is limited strictly to authorized personnel who require it to perform their duties.

Ivy Garden Hotel does not sell, rent, or share your personal information with third parties for marketing purposes. Your data may only be shared with trusted service providers such as payment processors, IT service providers, or legal authorities when required to deliver our services or comply with legal obligations.

Our website may use cookies and similar technologies to enhance user experience and analyze website performance. Information regarding the use of cookies is explained in detail in our separate Cookie Policy.

Personal data is retained only for the period necessary to fulfill the purposes for which it was collected or as required by applicable laws. Once the retention period expires, the data is securely deleted or anonymized.

You have the right to request access to your personal data, request corrections, request deletion where applicable, or object to certain data processing activities. Requests regarding personal data can be submitted using the contact details provided on our website.

Our website may contain links to external websites operated by third parties. Ivy Garden Hotel is not responsible for the privacy practices or content of these external websites.

This Privacy Policy may be updated periodically to reflect changes in legal requirements or our data protection practices. Any updates will be published on this page, and continued use of our website signifies acceptance of the updated policy.